Grok , session design , Stake holder management - SCSC , ken wilbur model
Good evening from India! I'm thrilled to help you design a 90-minute to 2-hour workshop on Stakeholder Management for NGO employees, using Ken Wilber’s Integral Model (All-Quadrant, All-Levels framework). The Integral Model is a holistic framework that considers four quadrants: Interior-Individual (I), Exterior-Individual (It), Interior-Collective (We), and Exterior-Collective (Its). This approach will ensure the workshop addresses the personal, behavioral, cultural, and systemic aspects of stakeholder management, tailored to the NGO’s context (fundraising, donor relations, vendor management, expense control, social media management).
- Understand stakeholder management through the lens of the Integral Model.
- Develop skills to identify, prioritize, and engage stakeholders effectively.
- Enhance interpersonal and systemic strategies for collaboration with donors, vendors, and internal teams.
- Apply practical tools and frameworks to their NGO’s stakeholder management challenges.
- Objective: Set the tone, clarify objectives, and introduce the Integral Model.
- Facilitator Actions:
- Welcome participants and briefly introduce yourself.
- Outline the workshop objectives and agenda.
- Introduce Ken Wilber’s Integral Model briefly:
- I (Interior-Individual): Personal values, emotions, and intentions in stakeholder interactions.
- It (Exterior-Individual): Observable behaviors, skills, and actions in managing stakeholders.
- We (Interior-Collective): Shared values, culture, and relationships within and across stakeholder groups.
- Its (Exterior-Collective): Systems, processes, and structures (e.g., donor databases, vendor contracts).
- Use a simple visual (e.g., a quadrant diagram on a whiteboard or slide) to illustrate the model.
- Activity: Icebreaker – Stakeholder Web (5 minutes)
- Ask participants to stand in a circle. Hand a ball of yarn to one participant, who shares their name, role, and one stakeholder they interact with (e.g., “I’m Priya, I handle fundraising, and I work with donors.”).
- They toss the yarn to another participant, who repeats the process, creating a “web” of connections.
- Debrief: Highlight how stakeholders are interconnected, setting the stage for the Integral Model.
- Focus: Explore personal motivations, biases, and emotional intelligence in stakeholder management.
- Facilitator Actions:
- Explain how personal values and emotions shape stakeholder interactions (e.g., empathy in donor relations, patience with vendors).
- Share a brief example: “A fundraiser’s frustration with a donor’s delay might stem from personal stress, affecting the relationship.”
- Activity: Reflective Journaling – Stakeholder Emotions (10 minutes)
- Provide participants with a worksheet or paper.
- Prompt: “Think of a recent stakeholder interaction (e.g., donor, vendor, colleague). What emotions did you feel? How did your mindset influence your approach? What values (e.g., trust, transparency) guided you?”
- Participants write for 5 minutes, then pair up to share insights (5 minutes).
- Debrief: Discuss how self-awareness can improve stakeholder engagement (e.g., managing frustration in vendor negotiations).
- NGO Relevance: Helps employees reflect on their emotional triggers in high-stakes donor or vendor interactions.
- Focus: Develop practical skills and behaviors for effective stakeholder management.
- Facilitator Actions:
- Introduce key stakeholder management skills: active listening, clear communication, and negotiation.
- Share a stakeholder mapping tool (e.g., Power-Interest Matrix) to prioritize stakeholders based on influence and interest.
- Activity: Stakeholder Mapping and Role-Play (20 minutes)
- Part 1: Mapping (10 minutes):
- In small groups (3-4 participants), provide a blank Power-Interest Matrix (a 2x2 grid: High/Low Power vs. High/Low Interest).
- Prompt: “List your NGO’s stakeholders (e.g., donors, vendors, social media followers, internal teams). Place them on the matrix based on their power (influence) and interest in your work.”
- Example: High Power/High Interest = Major Donor; Low Power/High Interest = Social Media Followers.
- Part 2: Role-Play (10 minutes):
- Each group picks one stakeholder from their matrix (e.g., a high-power donor or a low-interest vendor).
- Assign roles: one person plays the NGO employee, another the stakeholder, and others observe.
- Scenario: The employee must engage the stakeholder (e.g., convince a donor to renew funding, negotiate with a vendor for better terms).
- Observers provide feedback on communication skills and strategies.
- Debrief: Discuss how behaviors (e.g., active listening, persuasion) vary by stakeholder type.
- NGO Relevance: Equips employees with tools to prioritize stakeholders and practice communication tailored to fundraising, vendor management, or social media.
- Focus: Foster shared values and trust in stakeholder relationships.
- Facilitator Actions:
- Explain how a collaborative culture and shared values (e.g., transparency, mutual respect) strengthen stakeholder relationships.
- Example: “A culture of openness in the NGO can build trust with donors and vendors.”
- Activity: World Café – Building Trust with Stakeholders (15 minutes)
- Set up 3-4 tables, each with a flipchart and a question:
- How can we build trust with donors through shared values?
- How can we foster collaboration with vendors or partners?
- How can internal team alignment improve stakeholder outcomes?
- (Optional) How can social media reflect our values to engage followers?
- Participants rotate between tables every 5 minutes, discussing and noting ideas.
- Final round: Each table summarizes key insights to the whole group.
- Debrief: Highlight how a “We” focus creates a cohesive approach to stakeholder management.
- NGO Relevance: Encourages employees to align fundraising, vendor relations, and social media with the NGO’s mission and values.
- Focus: Design systems to support stakeholder management.
- Facilitator Actions:
- Discuss how systems (e.g., donor databases, vendor contracts, social media analytics) streamline stakeholder engagement.
- Example: “A CRM system can track donor preferences, ensuring personalized communication.”
- Activity: Process Design Challenge (15 minutes)
- In small groups, assign each a stakeholder group (e.g., donors, vendors, social media audience).
- Prompt: “Design a simple system or process to improve engagement with this stakeholder. Consider tools, workflows, or policies.”
- Examples: A donor follow-up schedule, a vendor performance review process, a social media content calendar.
- Groups present their ideas in 1-2 minutes each.
- Debrief: Discuss how systems reduce workload and enhance efficiency.
- NGO Relevance: Provides actionable ideas for expense control (e.g., vendor systems) and donor relations (e.g., CRM tools).
- Objective: Synthesize learnings and create actionable takeaways.
- Facilitator Actions:
- Revisit the Integral Model, summarizing how each quadrant contributes to stakeholder management:
- I: Self-awareness improves emotional intelligence.
- It: Skills like mapping and communication drive results.
- We: Shared values build trust.
- Its: Systems ensure consistency.
- Facilitate a group discussion: “How can you apply one idea from each quadrant in your work?”
- Activity: Commitment Cards (10 minutes)
- Provide index cards or paper.
- Prompt: “Write one action you’ll take in the next week to improve stakeholder management, considering all four quadrants.”
- Example: “I’ll reflect on my emotions before donor meetings (I), practice active listening with vendors (It), align with my team on donor values (We), and update our donor tracker (Its).”
- Participants share their commitments with a partner for accountability.
- Collect cards (optional) to follow up post-workshop.
- Debrief: Emphasize how integrating all quadrants creates holistic stakeholder management.
- Facilitator Actions:
- Summarize key takeaways: self-awareness, skills, relationships, and systems.
- Invite questions or reflections from participants.
- Share a resource list (e.g., stakeholder mapping templates, books like Stakeholder Theory by Freeman, or online CRM tools).
- Thank participants and encourage them to stay connected for feedback or follow-up.
- Activity: One-Word Takeaway (2 minutes)
- Each participant shares one word summarizing their learning (e.g., “Trust,” “Systems,” “Empathy”).
- End with a group cheer or clap to celebrate.
- Flipcharts, markers, and sticky notes.
- Handouts: Power-Interest Matrix template, reflective journaling prompts.
- Ball of yarn for icebreaker.
- Index cards for commitment activity.
- Projector/slides (optional) for Integral Model visual.
- Whiteboard for quadrant diagram.
- Time Management: Stick to time limits for each segment; use a timer for activities.
- Inclusivity: Ensure all voices are heard, especially in group discussions.
- NGO Context: Tailor examples to fundraising, donor relations, vendor management, and social media.
- Energy: Keep the session interactive with movement (e.g., World Café, icebreaker) to maintain engagement.
- Adaptability: If time runs short, prioritize Quadrants 2 (It) and 4 (Its) for practical tools, or extend group activities for a 2-hour session.
- I: Employees gain self-awareness of their emotions and values in stakeholder interactions.
- It: Practical skills (e.g., stakeholder mapping, communication) enhance donor and vendor engagement.
- We: A stronger team culture aligns with stakeholder values, improving trust.
- Its: Actionable systems streamline fundraising, expense control, and social media efforts.
Labels: Facilitation
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