Yateen Gharat session last session 08 Feb 2026- Design the Process questions in a fac session

 Designing the process questions . 

Yateen : Give me a situation , I will design or frame questions . 

Yatish Chandra  : Ownership ? Had a client level discovery conversations. 

Yateen : More context . 

Yatish : Lack of ownership by middle managers. Most facilitators try to treat the symptoms. 

Problem : Lack of ownership . 

Yateen : How may we create an environment , where everyone will OWN the situation and show accountability ? 

What's our understanding oof our ownership ? What are the evidences of situations , where ownership is clearly visible ? and where it's missing ? 

What's our current reality ? Where are want to go ? What is the support we need, from the top management ? From the team members ? 

Which one we really want to act on ? 

Is this what we resolve ? We need a robust process to execute this .  There should be enough divergence , there should be enough churning ( manthan) and conclusion questions. 

This can just one  process . You may require a number of processes. 

I looked at a situation and converted all  these questions into divergence. Points of discussion . 

Is it realliy possible to cure the systemic problem of accountability with 5 or 6 questions ? OYR model ? Above the line or below the line or Oz principles ? That would be a content . Reflect deeply before delivering the content. 

I am very natural at creating questions. But people struggle . Even MCC coaches struggle . 

I need more context in order to frame questions . 

Thinking rooms. Discussions Rooms. Situation will be given to you . Frame or create process questions . Process by itself does not work. It works is questions.  Take 3 or 4 minutes . For individually frame questions. 

THINKING ROOM : 

The situation is -

Sales for current quarter is dipped by 20%.

Organization is having a good product, customer reviews are great, just this 

quarter sale is dipped.

You are invited as a Facilitator.

Prescribed outcome -: Team “must reflect”  on what happened? 

What was missing? What are strategic directions for next quarter?

Stake holder want you to facilitate  conversations with Sales team without ruffling too many feathers.

Your job today is to - Create Process questions to facilitate this conversation

. ***** 5 min personal reflection and questions design. Thinking rooms - 10 min

Given Situation : all agree ? 

DIAGNOSTICS 

(1 ) What is your take on the sales drop ? Both internal factors , external factors ? And competitive factors ? Seasonal factors ? Think PESTEL factors and 4 P s.

(2) In the last 10 years or 15 years , what was this quarter's sales , in the whole of the year ? Dips are natural and seasonal or this happened only this quarter ? 

(3)  What ideas do you propose or suggest , to pick up the sales next quarter and make up for the drop this quarter ? Some actions that are in our control .  ( 15 % solutions ) 

Sessions 2 : ( ACTION PLAN and SUGGESTIONS ) 

(1) what are the factors that are in our control that can be acted upon ? 

(2) What are your suggestions to the management ? 

(3) 

PLENARY , YATEEN : 

Focus question is the mother of all questions . We need some clarity is on why we are here . Guide them specifically, wehy we are here. 

Divergence enabler questions. None can be closed ended questions. Simple questions. No jargon. 

 " How we may achieve a goal by the end of 2026 ? " What is the ask. 

They may debate. Discuss. This is called Manthan. Discussion must happen. Clarify of question is extremely important. 

Typically ' what all the things can do ? 

Manthan : ' What if we did this ? ' what went wrong last time ? The churning . Is where you expect a lot of discussion . A lot of putting forth their points. 

During convergence time : particpants may jump back to another , second divergence phase and that's absolutely ok. 

Closing : Action. 

And then , are my questions guiding them , step by step, towards the desired outcomes . 

Use appropriate processes. 

Brain is a dot connecting thing. Gently challenge the status quo. 

SONALI VAIDYA QUESTIONS 

1. What areas of our work together do we feel good about?
   
2. What challenges are we facing
   
3. What was a difficult situation in the last quarter that you managed well?
   
4. What factors in our environment - internal & external are contributing to this challenge
   
5. What are some opportunities for change?
   
6. What do we want to focus on moving forward?

DEVANG PATEL : 

I divided the theme in three cohorts ( each cohort four questions each) , participants solve all 12 questions individually phase wise and then rotAte .....cohort A - questions on what happened ( last one year what was done / not done , observations) b) reasons for  it to happens c) choices available now , who will do what'