Stake holder management

 Mr Fawad divided the OB into 4 quadrants .  Individual and Collective on vertical ends of the continuum and External and Internal at the horizantal ends of the continuum . 

We took photos . This was what visible when I enlarged ! 

INDIVIDUAL - EXTERNAL ( VISIBLE , BEHAVIORAL ) 

From management to the consultants, the asks : 

1.  Provide Soft Skills Training 

2.  Conduct Leadership Training to the C Suite . 

3. Management Training . 

4.  Building a team . Design a training on this . 

5. Reduce the number of errors by the group / team ( Process Training ? Six sigma ? ) 

6. Conduct Soft Skills training for doctors 

7. Training on Better Stakeholder engagement . 

8. Training on Business Engagement . For Tech / VAT / Hire . Team Engagement . 

9 .  Culture building for employees who are returning to office . 

10.  Bring ( staff )  alignment to the vison of the organization . 

11.  Team Building . 

12.  New Hire Induction . 

13.  Take my managers to the next level of leadership . 

14.  Training on Communication Skills . 

15. How to enhance productivity and reduce TAT ( Turn Around Time ) 

SECOND QUADRANT :  MINDSET ( INDIVIDUAL , INVISIBLE, INTERNAL ) 

1. Need some innovative DEI practice . 

2. A training on Gender Sensitivity . 

3.  " In spite of all transformation that happened, why aren't the staff, HAPPY ? '  ( Survey? ) d

ken wilber's integral map , the outer 4 squares . Detailed questions

 (1) MINDSET ( Individual & Internal )  QUESTIONS . TEMPLATE

(a) What is your expectation of ...  

Specifically, what shifts in individual thinking and feelings do you intend to create , through this program ? 

(b) Who are the sponsors ? What are their expectations ? How would they want to be involved in this project ? 

(c) Please classify and describe the key stake holders . 

(1) Motivators , needs and assumptions 

(2) What do they think about this ?  What would they say, the problem was ? 

(3) Any taboo ( you would rather not do ) ? Your preferred learning style ? Doing ? Listening ? Viewing ?

(4) Let us understand further . Please describe your key stake holders  ( or training participants ), by age, position , grading , seniority , no of participants, physical fitness, language, mother tongue, as necessary . 

CULTURAL ( WE ) 

(1) Please share group's mission / vision ? 

(2) Describe the current atmosphere ( ex Morale, Trust, Candidness ) 

(3) What are the strengths / potential of the target group ? Who has the most / least power ? 

(4) What shifts in the group dynamic / climate do we want to create through this intervention ? 

(5) How would you describe team's / company's working style ? 

(6) Are there any significant events leading to the current issues ? 

(7) How does the team / company handle difficult / crucial conversations ? 

(8) Have there been any recent changes in 
(a) Team member composition / leadership ? 

(b) Working methods ? 

(c) Processes ? 

--------------------------------------------------------------------------

BEHAVIOURAL ( IT ) , INDIVIDUAL & VISIBLE ( EXTERNAL) 

(1) What are the expected deliverables of this intervention ? 

(2) Was there / were there , any similar exercises in the past ? If yes, what were the results ? 

(3) What new knowledge / skills / behaviors would you like to see developed ? Why do you think this is important ?

(3) What do you think is stopping them from doing what they ought to do ? 

(a) Lack of knowledge 

(b) Lack of skill 

(c) Lack of attitude

(d) Lack of confidence ? 

(e) Lack of committment ? 

(4) How should we measure the result ?

(5) What is the budget ? Are we aiming at a one-off or mutiple intervention ?  

(6) What is the timeline ? 

-----------------------------------------------------------------------

SYSTEM / PROCESS RELATED QUESTIONS ( COLLECTIVE & VISIBLE / EXTERNAL ) ( ITS ) 

(1) What are the current / future external influences ? 

(2) What are you doing / not doing - to manage external / internal challenges ? 

(3) What aspects of current system / processes / policies are relevant to this -- ? How might they support / hinder this .. ? 

(4) Please share the organizational chart & job descriptions ? 

(5) How does the group operate ? 

(a) Communication Channel 

(b) Frequency of interaction 

(c) Decision making process ? 

(d) Conflict resolution process ? 

(5) What resources are available to us as facilitators in preparing and conducting this event ? ( sponsorship ) 

(6) How are your competitors handling this ? 

 

Stakeholder's break up - The Core Square & 4 Quadrants ( IAF meeting . JE Shaw , 30 July 2022 )

 

MINDSETj ( I )   ( inside smaller square / quadrant : 

What to explore :  

There are, in a nutshell, 5 values in the mindset of a person / stakeholder / employee / Top Manager . 

(1) Attitude (2) Values (3) Beliefs (4) Priorities and (5) Motivation . 

Mindset is - Individual + Internal to a person .  Invisible & Individual . 

CULTURAL ( we ) - Organizational Culture has 7 aspects . 

(1) Climate (2) Team Dynamics (3) Relationships 

(4) Team / Company Values (5) Team & Company Vision (6) Team / Organizational Purpose and

(7) Team and Organizational Priorities . 

Culture is -  Collective and Invisible ( Internal ) . 

BEHAVIORAL ( it ) . This is Individual and Visible aspect ( external ) .  A person's behavioral aspect has 6 components . 

(1)  Knowledge (2) Skills (3) Competences (4) Performance (5) Confidence and (6) Commitment . 

SYSTEMS & PROCESSES ( its ) . This is Collective and Visible ( External ) . 

It has 4 components . 

(1) Policies (2) Procedures (3) Structure (4) External Environment .